The most advanced door opening technology - Your door deserves smarter
Enjoy smart access to your home with our IoT-serviced doorlock based on smartphone apps
MORTISE TYPE SAMSUNG DIGITAL DOOR LOCK
Samsung IoT Features(Wi-Fi) @ Your Fingertips
Samsung Smart Doorlock App Available in Itunes & Android Store
What is the default master password and can I change it?
The initial master password is set ‘1234’. It can be changed according to the user manual
If the battery goes flat, how do I open the door lock?
There are 2 ways. First, you can use a 9-volt battery to charge up the door lock at the 9-volt contact point to power up the door lock. Then you can use your card, password or fingerprint to enter. Alternatively, if you are using a mortise type door lock, you can use the given mechanical keys to unlock the door lock
How many cards and keys will I receive?
The standard mechanical keys given are 5. There are 3 types of cards: RFID Card, Handphone sticker and Handphone key tag. You will receive 2 of each type of card.
How long do the batteries last?
Using 8 batteries, 9 ~ 10 months for 10 per day usage. It can be shorter or longer depending on the usage.
Can the lock still operate if there is a power failure?
Yes, The lock operates standalone on batteries so a power failure will not affect its operations.
Is the lock waterproof?
No. Although exposure to a minute amount of water is harmless, the door lock is designed to be used indoor or under the shelter.
Why is my fingerprint not detected by the sensor even after I have registered it? What can I then do?
Firstly, the may occur when the fingerprint is positioned differently as compared to when you register it. For the fingerprint to be detected, the difference must not to when you register it. For the fingerprint to be detected, the difference must not exceed a certain tolerance. Please try again with different fingerprint positions.
Secondly, due to genetic differences lines so the system may have difficulty detecting the fingerprints. If that is the case, the person can the password or the emergency key to open the door.
What will affect the door lock and its performances?
* slamming of the door may cause impacts and damages the motherboard in the door lock, and such actions will not be covered under the warranty. Customers are advised to install a door closer as prevention.
* battery leakages in the battery compartment may affect the motherboard too. Remember to inspect your battery compartment every 2 to 3 months.
What are the symptoms of motherboard malfunction?
Alarming of unknown melody intermittently, very rapid draining of batteries and problems in locking and unlocking mechanisms are some common symptoms of malfunctioning motherboard.
DEADBOLT MODELS SAMSUNG DIGITAL DOOR LOCK
RIM MODELS SAMSUNG DIGITAL DOOR LOCK
Good service. JC is helpful and professional throughout the process. will recommend service to friends!👍
Professional Installer to Recommend 👍👍👍 Great workmanship especially for China brand digital door lock which requires many amendments.... Installer even clean up the area and offer helpful tips in using the door 👍👍👍
Installation was smooth n JC was v swift and helpful in his after sales service. He was also very patient in setting our cards n explaining how to change the pin codes. 👍👍
Very good experience with Go digital lock. Before the purchase, they are very patient and friendly in answering my questions. Engaging them to purchase and install the locks is very smooth. After sales support is very good too. They always reply promptly and help to get support from vendor.
Jc yr staff sales served us patiently...honest..friendly ..and i bought whole door package and 3 bedroom...wl recommend others..
Highly recommended! The guys who install my digital lock are both skillful and professional. My main door was a little tilted thus couldn't close properly. The guys helped to adjust my door upright and did a very good job. I'm very satisfied with their service.
Excellent work done by JC! Digital lock installation on my existing main door and new gate nicely done. JC was neat and tidy. Thanks JC!
Excellent experience in dealing with Go Digital Lock! Zack was extremely helpful, knowledgeable and responsive in answering my inquiries on various model of Samsung Digital Lock. Installer arrived on time, despite working alone, he delivered his work efficiently and with good workmanship. He is familiar with the product and helpful in demonstrating how to set up and configure the lockset. There might be cheaper “export option” in the market, I reckon it’s worthwhile to go for “agent-set” for long term peace of mind.
Hi Zack and JC. Mine and my mum's digital lock installed. Both the contractor are skillful and experienced. My neighbors asking me about this new gadget and I strongly recommend to them Go Digital Lock 👍👍☺️ Both you guys are friendly and helpful... I appreciated. Thanks bro. Thanks Go Digital Lock 🙏🙏☺️
Zack was proactive & there wasn’t any hard selling! Got to lock in the promo price for my set of gate&door w the high-tech locking system! Highly recommended!
Very good and friendly worker! I will definitely recommend to my friends! Can totally see the difference of going keyless and it is really convenient for me! :D
The price is very reasonable with high quality products! The staff are very well knowledge in their expertise! Plenty of choice to make and designs displayed are very well portrayed! Will recommend my friends to visit them for their future door renovation!
Strongly recommending the services of Go Digital! Although there was a minor hiccup but recovery was fast. Customer Service is top notch & thanks Zack!
Zack was very helpful and patient in explaining features. He offered alternatives and suggested suitable choices. installers very professional and tested device properly. - rl
Fast and efficient service. Smooth installation process. Highly recommended for your digital lock needs👍
Called a few digital lock personnel and Go Digital Lock was the last one I called. Zack who answered was patience, friendly and never hard sell to insist me getting the high end but rather cater to our needs. We got the promotion package that freebies came along which I didn't expect.( Contact Zack to find out the promotion if you keen, I do not have commission...hee hee) The worker that Zack arrange to fix the lock was very friendly just like Zack. They are helpful between themselves, and work very well in the pair. Thanks [email protected] Digital Lock I called them on late Saturday and today the lock are fixed.:):)
yes will fully recommend friend , have just confirm Samsung Digital door Lock,salesman was very helpful and knowledgeable, he explain to me all details including of checking the measurement of my existing door to make sure that the new Digital Lock is suitable to fix.