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SAMSUNG DIGITAL DOOR LOCK SINGAPORE

Samsung Digital Door Lock is paving the way to a secure and convenient lifestyle. We are the Authorised Dealer for Samsung Door Lock & Smart Security Products in Singapore.

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Frequently Asked Questions[FAQ]

What is the default master password and can I change it?
The initial master password is set ‘1234’. It can be changed according to the user manual

If the battery goes flat, how do I open the door lock?
There are 2 ways. First, you can use a 9-volt battery to charge up the door lock at the 9-volt contact point to power up the door lock. Then you can use your card, password or fingerprint to enter. Alternatively, if you are using a mortise type door lock, you can use the given mechanical keys to unlock the door lock

How many cards and keys will I receive?
The standard mechanical keys given are 5. There are 3 types of cards: RFID Card, Handphone sticker and Handphone key tag. You will receive 2 of each type of card.

How long do the batteries last?
Using 8 batteries, 9 ~ 10 months for 10 per day usage. It can be shorter or longer depending on the usage.

Can the lock still operate if there is a power failure?
Yes, The lock operates standalone on batteries so a power failure will not affect its operations.

Is the lock waterproof?
No. Although exposure to a minute amount of water is harmless, the door lock is designed to be used indoor or under the shelter.

Why is my fingerprint not detected by the sensor even after I have registered it? What can I then do?
Firstly, the may occur when the fingerprint is positioned differently as compared to when you register it. For the fingerprint to be detected, the difference must not to when you register it. For the fingerprint to be detected, the difference must not exceed a certain tolerance. Please try again with different fingerprint positions.

Secondly, due to genetic differences lines so the system may have difficulty detecting the fingerprints. If that is the case, the person can the password or the emergency key to open the door.

What will affect the door lock and its performances?
* slamming of the door may cause impacts and damages the motherboard in the door lock, and such actions will not be covered under the warranty. Customers are advised to install a door closer as prevention.
* battery leakages in the battery compartment may affect the motherboard too. Remember to inspect your battery compartment every 2 to 3 months.

What are the symptoms of motherboard malfunction?
Alarming of unknown melody intermittently, very rapid draining of batteries and problems in locking and unlocking mechanisms are some common symptoms of malfunctioning motherboard.

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