The most advanced door opening technology - Your door deserves smarter
Enjoy smart access to your home with our IoT-serviced doorlock based on smartphone apps
PUSH-PULL TYPE SAMSUNG DIGITAL DOOR LOCK
MORTISE TYPE SAMSUNG DIGITAL DOOR LOCK
Samsung IoT Features(Wi-Fi) @ Your Fingertips
Samsung Smart Doorlock App Available in Itunes & Android Store
What is the default master password and can I change it?
The initial master password is set ‘1234’. It can be changed according to the user manual
If the battery goes flat, how do I open the door lock?
There are 2 ways. First, you can use a 9-volt battery to charge up the door lock at the 9-volt contact point to power up the door lock. Then you can use your card, password or fingerprint to enter. Alternatively, if you are using a mortise type door lock, you can use the given mechanical keys to unlock the door lock
How many cards and keys will I receive?
The standard mechanical keys given are 5. There are 3 types of cards: RFID Card, Handphone sticker and Handphone key tag. You will receive 2 of each type of card.
How long do the batteries last?
Using 8 batteries, 9 ~ 10 months for 10 per day usage. It can be shorter or longer depending on the usage.
Can the lock still operate if there is a power failure?
Yes, The lock operates standalone on batteries so a power failure will not affect its operations.
Is the lock waterproof?
No. Although exposure to a minute amount of water is harmless, the door lock is designed to be used indoor or under the shelter.
Why is my fingerprint not detected by the sensor even after I have registered it? What can I then do?
Firstly, the may occur when the fingerprint is positioned differently as compared to when you register it. For the fingerprint to be detected, the difference must not to when you register it. For the fingerprint to be detected, the difference must not exceed a certain tolerance. Please try again with different fingerprint positions.
Secondly, due to genetic differences lines so the system may have difficulty detecting the fingerprints. If that is the case, the person can the password or the emergency key to open the door.
What will affect the door lock and its performances?
* slamming of the door may cause impacts and damages the motherboard in the door lock, and such actions will not be covered under the warranty. Customers are advised to install a door closer as prevention.
* battery leakages in the battery compartment may affect the motherboard too. Remember to inspect your battery compartment every 2 to 3 months.
What are the symptoms of motherboard malfunction?
Alarming of unknown melody intermittently, very rapid draining of batteries and problems in locking and unlocking mechanisms are some common symptoms of malfunctioning motherboard.
DEADBOLT MODELS SAMSUNG DIGITAL DOOR LOCK
RIM MODELS SAMSUNG DIGITAL DOOR LOCK
Very good experience with Go digital lock. Before the purchase, they are very patient and friendly in answering my questions. Engaging them to purchase and install the locks is very smooth. After sales support is very good too. They always reply promptly and help to get support from vendor.
delivery was prompt and the installation was excellent as the folks are very experience. Good job!
Very happy with the overall experience. Very reliable, friendly and good service from the sales to the installation. Will definitely recommend to my friends. 👍👍😊😊
Fast and efficient service. Communication was quick, fuss free and easy. Price was reasonable as compared to others. Really love my new door, gate and my digital locks 😍
Good service from Sales staff and installation. Recommended.
Good service from Fanny and her colleague as they were patient to explain the pros and cons of the two choice brands in comparison. Would definitely recommend to anyone looking for door digital lock solutions.
Great explanation/recommendations from Zack at the showroom. Patience with all my qns n doubts. Gate & Door locks are nicely done by installer JC.Excellent after sales service too~~
Awesome service from mr Zack, patience and friendly, I would definitely recommend him to other
Installer Ah Cheng was on time, good workmanship and was patient explaining in detail how the lock works. Great Job!
Digital Lock supplier expert. highly recommended. good service provided.
Knowledgeable and friendly staff.
Installer did a great job installing the lock. He is very professional and efficient. Im impressed when he further explained how to operate the lock even though the lock was not bought from them.
Just installed main grille, door and toilet doors. Good service, workmanship, great price and I simply love the design and digital lock. Thank you Zack!
thanks zack for his prompt reply and service. good service!
Gotta commend Zack who’s very practical, patient and knowledgeable throughout the whole consultation. Decided on the purchase on the very day, installation 3 days later which is pretty efficient by any standards.Installation was very smooth and the installer was very professional and efficient. He also shared many advice from his experiences in digital locks.Overall the purchasing experience had been very good and I would certainly recommend Go Digital Lock services.
Excellent experience in dealing with Go Digital Lock! Zack was extremely helpful, knowledgeable and responsive in answering my inquiries on various model of Samsung Digital Lock. Installer arrived on time, despite working alone, he delivered his work efficiently and with good workmanship. He is familiar with the product and helpful in demonstrating how to set up and configure the lockset. There might be cheaper “export option” in the market, I reckon it’s worthwhile to go for “agent-set” for long term peace of mind.
they recently just installed a new gate and main door with Kaiser digital lock for me. I just say their service and follow up was excellent. price was very competitive.the quality of their doors and gate is very very good. I couldn't complain at all.highly recommend them to anyone who wishes to change new gate or door. with them u cannot go wrongRegards Ronnie
They are helpful and answered all your queries promptly.. service is good too! Give them thumbs up 👍🏼👍🏼👍🏼
Professional service! Jiang was able to recommend a lock based on my budget & expectations. That was through Whatsapp on the 2nd day of CNY. Arrangements were made for installation within a day during CNY! The lock fits my door perfectly
Zack was helpful and knowledgeable.Really appreciate his service. Although the installer was late but was make up by his fast and skilful installation of my new digital lock + metal gate.Highly recommended Go digital lock!
Great collection of digital locks and Alvin was very patient to attend to us when we are choosing. The CNY promo is a what attracted us to go ahead. Happy user of Hafele locks now =) Thanks Go Digital Lock!
Very helpful guy and efficiently done the job, surely will introduce their service if anyone need.
excellent customer service provided 👍👍👍
Thank you JC for the great service and offer you have given us for our new house digital lock! Super good service and installation was prompt and smooth! Thumbs up from both of us👍🏻☺️
Excellent service and friendly staff. Good product with competative price. Will definitely recommend to my family and friends. Thank you Zac & Alvin. Go Digital Lock...
Fast and efficient service. Smooth installation process. Highly recommended for your digital lock needs👍
excellent service and knowledge. no hard sell. JC is patient and willing to explain the workings of the locks. Encourage all to go. 👍👍👍
Awesome customer service from Go Digital Lock! Highly recommended to visit their showroom and great services from their staff :)
yes will fully recommend friend , have just confirm Samsung Digital door Lock,salesman was very helpful and knowledgeable, he explain to me all details including of checking the measurement of my existing door to make sure that the new Digital Lock is suitable to fix.
Easy to deal with. and resonable pricing.