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Features & access methods

What is fingerprint recognition on a digital lock and how accurate is it?

Fingerprint recognition is the most popular unlocking method on digital locks in Singapore. Modern locks from Go Digital Lock use capacitive sensors that read your fingerprint in under 0.5 seconds. Top models from Xeno, Zigbang(Samsung), Hafele, Solity, igloohome, locks store 50–200 fingerprints, so every family member has their own registered print.

  • Place-and-press sensors are faster and more reliable than older swipe sensors — Go Digital Lock stocks only place-and-press models
  • Wet or injured fingers may slow recognition — always register a backup PIN
  • After 5 failed attempts, most locks auto-lock for 5 minutes as an anti-tamper measure

For the best fingerprint performance in Singapore’s humidity, Go Digital Lock recommends the Xeno Alexi Pro and Hafele PP8100.

Does face recognition on digital locks actually work well?

Yes — 2026 face recognition locks are dramatically better than older models. Locks with 3D facial recognition available at Go Digital Lock via Xeno and Zigbang(Samsung) use infrared depth sensors, not cameras — they cannot be fooled by a photo or video.

  • Unlock speed: 0.3–1 second in normal lighting
  • Works in low light and at night via infrared
  • Recognises faces wearing glasses or partial masks

Visit the Go Digital Lock showroom at Tampines to test face recognition live before purchasing.

What access methods do digital locks support?

Depending on the model, Go Digital Lock’s digital locks support:

  • Fingerprint — fastest for daily use
  • PIN code — 6–12 digit; anti-peep fake PIN adds random digits before/after your real code
  • RFID card / NFC — tap-to-unlock like an EZ-Link card
  • Face recognition — 3D infrared on premium models
  • Palm recognition — better usability, contactless, on select 2026 models
  • Mobile app (Wi-Fi / Bluetooth) — unlock from anywhere via smartphone
  • 2FA — two methods required simultaneously for maximum security
  • Mechanical key override — physical backup, always available

Can I unlock my door remotely using my phone?

Yes — Wi-Fi enabled locks let you unlock your door from anywhere via smartphone. Ideal for letting in helpers, family, or delivery personnel when you are not home.

Wi-Fi brands available at Go Digital Lock: Xeno Alexi Pro, Aqara, Samsung (SmartThings), and Igloohome — via Tuya, Aqara Home, or SmartThings apps.

Bluetooth-only models work only within short range but are more battery-efficient. Go Digital Lock recommends Wi-Fi locks for households with domestic helpers or frequent guests.

What is a mortise lock vs a deadbolt lock?

Mortise locks fit inside the door body — the most common type for Singapore HDB and condo doors, and more tamper-resistant than surface-mounted locks. Most fire-rated HDB doors require mortise locks.

Deadbolt locks add a solid steel bolt for extra reinforcement, often used as a secondary lock. Go Digital Lock carries both types across Xeno, Hafele, Solity, igloohome, Aqara and many more. Send a photo of your door to +65 87828818 for a quick compatibility check.

How long does a digital lock last?

A well-maintained digital lock lasts 5 to 8 years depending on build quality, usage, and environment. Singapore’s humidity can affect outdoor-facing gate locks faster — look for an IP44 or higher rating.

Tips to extend lifespan:

  • Use quality alkaline batteries
  • Keep the fingerprint sensor clean and dry
  • Service door hinges annually — a misaligned door stresses the lock body

Go Digital Lock cary’s the lock which are cyclic-tested to 200,000 operations and covered by a local warranty.

What is 2FA (two-factor authentication) on a digital lock?

2FA requires two separate verification methods simultaneously — for example fingerprint + PIN or RFID card + PIN. This makes unauthorised entry significantly harder, as both checks must be passed at the same time.

Available on select Xeno, Hafele, Solity, Aqara and Zigbang(Samsung) models at Go Digital Lock. Recommended for HDB’s, BTO’s, Condo’s, ground-floor units, landed homes, or anyone wanting maximum access security.

Buying guide

Which digital lock is best for HDB flats in Singapore in 2026?

HDB main doors are fire-rated, so the lock must be CoC-certified by SETSCO. Top picks at Go Digital Lock for HDB in 2026:

  • Xeno Alexi Pro — Go Digital Lock’s flagship; slim Wi-Fi design, Palm recognition, Tuya app, fire-rated CoC-listed
  • Hafele PP8100 — 60-min fire rating, 5 access methods, Z-Wave smart home support
  • Samsung series — globally trusted, excellent fingerprint accuracy, SmartThings integration
  • Igloohome Mortise 2 — budget-friendly, offline-first, PIN and Bluetooth
  • Solity — Korean-engineered mid-range with premium build quality
  • Aqara —  popular among homeowners looking for a sleek, connected, and smart lifestyle experience.

Contact Go Digital Lock at 87828818 | 83788733 |  87838818 | 87828816 for a personalised HDB recommendation.

What is the difference between a digital lock and a smart lock?

Digital lock — any electronic lock using PIN, fingerprint, or card instead of a key. May or may not connect to the internet.

Smart lock — a digital lock with Wi-Fi or Bluetooth, enabling remote access, app control, access logs, and smart home integration (Apple HomeKit, Google Home, Alexa).

All smart locks are digital locks — but not all digital locks are smart. Go Digital Lock carries both: reliable offline models for buyers who prefer simplicity, and full smart locks (Xeno Alexi Pro, Aqara, Samsung) for those wanting remote control.

How much does a digital lock cost in Singapore?

  • Entry-level (PIN + fingerprint, no Wi-Fi): SGD $200–$500
  • Mid-range (fingerprint + RFID + app-ready): SGD $500–$750
  • Premium (face recognition, Wi-Fi, smart home): SGD $700–$1000+

Go Digital Lock typically include professional installation for all digital lock purchased with us. Avoid very cheap marketplace locks — often parallel imports with no CoC certification and no local after-sales support.

Xeno vs Samsung vs Hafele vs Igloohome — which is right for me?

Xeno — Go Digital Lock’s flagship in-house brand. Best all-rounder for HDB/BTO/condo. Strong fire-rated range, face recognition, Tuya Wi-Fi app.
Samsung — globally trusted, excellent fingerprint accuracy, SmartThings ecosystem.
Hafele — premium German-engineered, 60-minute fire rating, top build quality.
Igloohome — best for rentals or Airbnb. Offline-first, time-limited PINs, no Wi-Fi needed.
Solity — strong Korean mid-range with advanced fingerprint sensors.
Aqara — best for Apple HomeKit, Google Home, and Alexa users.

Go Digital Lock stocks all these brands. Visit the Tampines showroom or call 87828818 | 83788733 |  87838818 | 87828816 for a side-by-side comparison.

What should I check before buying a digital lock in Singapore?

Five things to confirm before purchasing:

  • Fire rating — HDB doors are fire-rated; the lock must be CoC-certified by SETSCO
  • Door thickness — most locks fit 38–80mm doors; confirm yours first
  • Lock cut-out — does the new lock fit your existing mortise cut-out? Modifications may be needed
  • Gate clearance — installing a gate lock too? Minimum gap between gate and door frame is needed
  • Access method — fingerprint only? App control? Face recognition? Decide before comparing models

Go Digital Lock offers free pre-purchase compatibility checks — share photos at 87828818 | 83788733 |  87838818 | 87828816

What is a fire-rated digital lock and why does it matter in Singapore?

A fire-rated digital lock withstands high temperatures for 30 or 60 minutes without failing — giving residents more time to evacuate during a fire.

In Singapore, HDB main doors are fire-rated under SCDF regulations. Installing a non-fire-rated lock on a fire-rated door can void the door’s fire certification and violate HDB rules.

How to verify a lock is genuinely fire-rated:

  • Tested to SS 332:2018 + A1:2022 or EN 1634-1: 2014 + Al: 2018
  • Listed on the SETSCO Certificate of Conformity (CoC) List
  • Seller provides a valid CoC number

Go Digital Lock specialises in CoC-certified fire-rated locks from Xeno, Hafele, Samsung, Solity, Igloohome, Aqara, Kaadas, Philips, and Zigbang.

Which fire-rated digital locks does Go Digital Lock recommend for HDB?

  • Xeno (Top Pick) — Go Digital Lock’s flagship; CoC-listed, face recognition, Wi-Fi app, best value in the fire-rated category
  • Hafele PP8100 — 60-minute fire rating, premium build, Bluetooth and Z-Wave smart home
  • Samsung — trusted brand, CoC-certified models for HDB
  • Igloohome Mortise 2 — affordable fire-rated option, offline-first, great for budget buyers
  • Solity, Aqara, Kaadas, Philips, Zigbang — all CoC-certified and available at Go Digital Lock

All fire-rated locks from Go Digital Lock are installed by technicians trained in HDB fire door compliance.

How do I know if my HDB main door needs a fire-rated lock?

If you live in an HDB flat, BTO unit, or most condominiums in Singapore, your main door is almost certainly fire-rated — standard under SCDF fire safety requirements for residential buildings.

To confirm: fire-rated doors are typically near to the staircase, heavy and solid-core. If your existing lock has a CoC sticker, the door is fire-rated.

When in doubt, always choose a fire-rated lock. Go Digital Lock’s team can confirm compatibility from a photo before purchase — send one to +65 87828818.

Gate locks

How do I know if my HDB main door needs a fire-rated lock?

If you live in an HDB, BTO, or most condominiums in Singapore, your main door may be a fire-rated door, depending on the building’s fire-safety requirements. In residential premises, fire doors are typically 30-minute or 60-minute rated.

When in doubt, always choose a fire-rated lock. Go Digital Lock’s team can confirm compatibility from a photo before purchase — send one to +65 87828818.

What is a digital gate lock and do I need one?

A digital gate lock replaces the traditional leverlock,padlock or key lock on your metal grille gate, giving you a more secure, convenient, and keyless way to access your home. It is especially popular for HDB, BTO, Condo and landed homes in Singapore. Many models support fingerprint, PIN, and RFID access, and can be paired with your main door digital lock for a more complete smart entry setup.

Go Digital Lock carries gate locks compatible with most HDB metal gate designs, including laser-cut gates, glass gates, etc

Can my gate lock and door lock open together at the same time?

Yes — select Xeno models at Go Digital Lock support dual synchronisation, where unlocking the gate automatically triggers the main door too. This eliminates the two-step entry process many HDB residents find inconvenient.

Contact Go Digital Lock to confirm which door + gate combinations support dual sync for your specific home layout.

What should I check before installing a digital gate lock?

Before purchasing a gate lock, verify:

  • Gate frame thickness — minimum 20–25mm required for most gate locks
  • Lock area dimensions — existing cut-out must match or be adaptable
  • Laser-cut panels — intricate designs may limit the lock area; a site check is recommended
  • Door clearance — minimum ~25mm gap between gate and main door frame
  • IP rating — gate locks face outdoor exposure; choose IP44 or higher for Singapore’s humidity

Send photos of your gate to Go Digital Lock for a free compatibility check before buying.

Installation

How long does digital lock installation take?

Most Go Digital Lock installations take 1 to 2 hours. Simple replacements on standard doors with matching cut-outs can be done in under an hour. Door + gate simultaneous installations or non-standard modifications take longer.

Is professional installation included when I buy from Go Digital Lock?

Yes – professional installation is typically included or available as part of a Go Digital Lock package. Go Digital Lock provides a transparent quote before confirming — no surprise charges on installation day.

Can I install a digital lock myself (DIY)?

Technically possible for standard interior doors — but strongly not recommended for HDB main doors:

  • Incorrect installation on a fire-rated door may void the CoC fire certification
  • Most brands void the warranty if not installed by an authorised technician

Go Digital Lock’s professional installation includes cut-out adjustment, testing all access methods, and app setup on the same day. For fire-rated HDB doors, professional installation is the smarter and safer choice.

Batteries & lockouts

How long do digital lock batteries last in Singapore?

Under normal daily use, most digital locks last average 6 months on a fresh set of AA alkaline batteries. Drain is faster if Wi-Fi is always active, usage is frequent (20+ operations/day), or cheap batteries are used. For the longest battery life, consider an offline-first model like Igloohome Mortise 2 or a Bluetooth-only lock.

What happens when my digital lock battery runs out?

You will not be locked out suddenly — here is the sequence:

  • Low battery alert — audible beep and LED warning at ~20–30% battery, giving days or weeks to replace
  • Emergency power — if fully flat, hold a 9V battery or USB power bank to the external terminal for one temporary unlock
  • Mechanical key override — every Go Digital Lock model includes a physical key slot as a final backup

Keep your emergency key with a family member, in your car, or in a secure location outside your home.

What should I do if I am locked in/out of my home?

Try these steps in order:

  1. Hold a 9V battery or USB power bank to the lock’s emergency terminal to supply temporary power
  2. Use your mechanical override key (keep one with a family member or neighbour)
  3. Follow the emergency unlock procedure in your model’s manual
  4. Contact Go Digital Lock’s after-sales and support team at +65 87828818 — known for fast response even outside office hours

Tip: Register all family fingerprints and a backup PIN when first setting up the lock — this prevents most lockout situations entirely.

Reviews & trust

Are Go Digital Lock's reviews genuine and independently verified?

Yes. Go Digital Lock’s Google and Facebook reviews are independently verified through Trustindex, which confirms all reviews originate from real Google accounts and cannot be added, edited, or removed by the business. The company has maintained a rating above 4.5 stars — the minimum for a Trustindex verified badge. Read all reviews on Google or Facebook.

How do I leave a review for Go Digital Lock?

Honest feedback from real customers is always appreciated. Leave a review on Google — the most visible platform for buyers searching digital locks in Singapore — or on the Facebook page. Your review helps other Singapore homeowners make more confident decisions.

What do customers consistently say about Go Digital Lock?

Across hundreds of verified reviews, Singapore homeowners most frequently highlight:

  • Responsive consultants — Evon, Emily and Susan are personally named for going beyond standard service hours
  • Fast professional installation — same-day and next-day completion is frequently mentioned
  • Product quality — Xeno digital locks for door and gate are the most praised models, with many customers recommending Go Digital Lock to neighbours and family

What Singapore homeowners
say about us

Google Reviews

Verified via Trustindex

4.9 / 5
★★★★★

Based on 1520 Google reviews

"Very friendly staff — Evon answered all our queries. We ordered on the spot and had the digital lock installed the following day. Highly recommended!" — Kee Sin Lam, verified Google review

Read our Google reviews

Recent customer highlights

★★★★★

"I purchased the Xeno digital locks for both my main door and gate and I'm very satisfied. Emily was consistently responsive and attentive, even during her off hours. Highly recommended!"

★★★★★

"I had a great experience purchasing Xeno Digital lock. Emily, the salesperson, was very helpful and responsive throughout the process. She patiently answered my questions and recommended a lock that matched my requirements. The installation went smoothly and everything was done professionally."

★★★★★

"Evon was there to introduce all the digital locks, gates and doors very patiently. We ordered a wooden door, Samsung digital lock and smart door viewer — installation was fast and professional."

Trustindex verified · 4.5+ rating maintained 10,000+ Singapore homeowners served Reviews independently verified — not edited by business Established 2018 · Tampines showroom
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