The customer is responsible to check the products before installing and Go Digital Lock Pte Ltd reserves our rights to reject the warranty claim if the customer fails to check the products.

The customer has the right to refuse receiving the products in the following cases: product shape, color, size or code is not same as the product which is selected and billed from Go Digital Lock Pte Ltd and also the product is scratched or damaged.

Missing product parts or accessories, if any, will be delivered to the customer without shipping fee subjecting to the conditions of request. In some cases, the customer will have to come in-store to collect the missing items.

If you have any questions or complaints before and after receiving/installing the product, please contact Go Digital Lock Pte Ltd Office sales to be resolved in accordance with Singapore’s Product Return Policy, Product Warranty & Maintenance Policy.

In case that the return period is expired, or the products are ineligible for return, the warranty policy will be applied in accordance with Go Digital Lock Pte Ltd current warranty regulations.

The return policy period will be counted from the time of purchase when the customer receives a product from Go Digital Lock Pte Ltd.

Any product that was get at Free Gifts or Special offers cannot be exchanged or returned.

The return policy on Go Digital Lock Pte Ltd only is applied when the products meet the following conditions:

  • The products are unused with full accessories.
  • The products remain seals, labels, tags and are unpacked.
  • Acceptance return period: Within 7 days from the delivery date.
  • Applicable products: Digital Lock, Doors, Gate and Door viewers or displayed on
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